I. Introduction

These Terms and Conditions govern the rights and obligations between DAVV Trade s.r.o., registered at Na Spojce 420, 252 50 Vestec - Vestec, ID: 22518606, listed in the Commercial Register maintained by the Municipal Court in Prague, File No. C 417772/MSPH (hereinafter referred to as “the Seller”), and customers (hereinafter referred to as “the Buyer”) in connection with the purchase of goods via the online store www.wepack.cz.

Contact Information:

• Email: info@wepack.cz
• Phone: +420 776 511 136

II. Relationship to Purchase Agreement

These Terms and Conditions form an integral part of the purchase agreement concluded between the Seller and the Buyer upon order confirmation. Both the contract and these terms are concluded in the Czech language.

III. Offered Goods and Services

The Seller offers food packaging and related materials through the e-shop, as listed in the current online catalogue on www.wepack.cz.

IV. Order and Agreement Process

1. Retail customers can purchase without registration.
2. Registration is required only for B2B (wholesale) customers, who must provide company name, address, ID, VAT number, contact person, email, and password.
3. After registration, the Buyer may log in and access B2B prices and benefits.
4. Orders are made by adding goods to the cart and submitting the order.
5. The purchase agreement is concluded when the Seller confirms the order.
6. The Buyer must review and correct any errors before submitting the order.

V. Prices and Payment Terms

All prices listed include applicable taxes and fees.

Accepted payment methods:

• Cash payment upon pickup at the store.
• Cash on delivery (COD).
• Bank transfer based on invoice.
• Payment on due date – available only for long-term business partners.

VI. Delivery Terms

• Goods are shipped across the Czech Republic via carriers such as PPL, TOPTRANS, or DPD.
• Delivery time is typically within 3 business days, if items are in stock.
• Delivery costs are charged according to carrier rates.

VII. Goods Acceptance

• The Buyer is obliged to accept and pay for the goods upon delivery.
• The Buyer must inspect the shipment for damage and accuracy upon receipt.

VIII. Withdrawal from Contract

1. The Buyer has the right to withdraw from the contract within 14 days of receiving the goods without stating a reason.
2. To withdraw, please contact our sales representative or customer support listed in the “Contact” section.
3. The Buyer bears the cost of returning goods unless the return is due to defective or incorrect goods.
4. The Buyer must return the goods within 14 days after withdrawal.
5. The Seller will refund the amount paid, including delivery costs, within 14 days of withdrawal, but not before the goods are received or proof of return is provided.

IX. Claims and Warranty Rights

• The Seller is responsible for defects discovered upon delivery or during the warranty period.
• The Buyer is entitled to replacement of defective goods or a refund.
• Claims must be filed without undue delay after discovering a defect.

X. Personal Data Protection

The Seller processes personal data in accordance with applicable legislation. Data are used solely for contract performance and legal obligations. The Buyer has the right to access, correct, or delete their data.

More details are available at: Data Processing Policy

XI. Alternative Dispute Resolution (ADR)

Out-of-court dispute resolution is provided by the Czech Trade Inspection Authority (ČOI). This method is often faster and more efficient than court proceedings.

• Czech Trade Inspection Authority (ČOI)
• Website: www.coi.cz
• Email: adr@coi.cz
• Online Dispute Resolution (ODR):
  ec.europa.eu/consumers/odr

XII. Governing Law

The legal relationships between the Seller and the Buyer are governed by the laws of the Czech Republic.

XIII. Final Provisions

• All legal relations not expressly governed by these Terms and Conditions are subject to the Commercial Code.
• These Terms and Conditions are valid and effective as of May 1, 2025.