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    Terms and Conditions

    Terms and Conditions for WE PACK

    1. Introductory Provisions
    1.1. These terms and conditions govern the rights and obligations between DAVV Trade s.r.o., with registered office at Na Spojce 420, 252 50 Vestec - Vestec, Company ID: 22518606, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 417772/MSPH, (hereinafter referred to as "the seller") and customers (hereinafter referred to as "the buyer") in connection with the purchase of goods through the online store www.wepack.cz.

    Contact details:

    2. Relationship of Terms to the Purchase Agreement
    2.1. These terms and conditions are an integral part of the purchase agreement, which arises between the seller and the buyer upon order confirmation. The purchase agreement and terms and conditions are concluded in Czech language.

    3. Offered Goods and Services
    3.1. The seller offers, via the e-shop, goods for foodservice packaging and packaging materials as listed in the current offer on the website www.wepack.cz.

    4. Contract Conclusion Process
    4.1. To purchase goods, registration is required, during which the buyer fills in the mandatory details (name, address, company ID, VAT ID, contact person, email, password).
    4.2. After registration, the buyer is authorized to purchase goods by logging into the e-shop.
    4.3. Orders are made by adding goods to the cart and submitting the order.
    4.4. The purchase agreement is concluded upon confirmation of the order by the seller.
    4.5. The buyer is obliged to check and correct any errors in the order before submitting it.

    5. Prices and Payment Terms
    5.1. Prices listed for goods are final, including all taxes and fees.
    5.2. The buyer may choose from the following payment methods:

    • Cash payment upon receipt of goods at the store.
    • Cash on delivery upon receipt of goods.
    • Bank transfer based on invoice.
    • Payment on term – only for long-term business partners.

    6. Delivery Terms
    6.1. Goods are delivered via PPL, TOPTRANS, and DPD throughout the Czech Republic.
    6.2. Delivery time is usually within 3 working days if the goods are in stock.
    6.3. Delivery costs are charged according to the carriers’ price list.

    7. Receipt of Goods
    7.1. The buyer is obliged to receive and pay for the goods upon delivery.
    7.2. Upon receipt, the buyer must check the integrity of the package and ensure conformity with the order.

    8. Withdrawal from the Contract
    8.1. The buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
    8.2. To withdraw from the contract, you can contact the sales representative or the customer service complaint line, which can be found in the "Contact" section on our website.
    8.3. The buyer bears the cost of returning the goods if returned for reasons other than defective performance.
    8.4. The buyer must return the purchased goods to the seller no later than 14 days from withdrawal from the contract.
    8.5. The seller will refund the received funds, including delivery costs, no later than 14 days from withdrawal from the contract. However, the seller is not obliged to refund the funds before receiving the returned goods or the buyer provides proof of dispatch.

    9. Complaints and Rights from Defective Performance
    9.1. The seller is responsible for defects of the goods discovered upon receipt or within the warranty period.
    9.2. The buyer is entitled to exchange defective goods or receive a refund.
    9.3. Complaints must be made without undue delay after discovering the defect.

    10. Personal Data Protection
    10.1. The seller processes personal data in accordance with applicable legal regulations.
    10.2. Personal data are processed exclusively for the purpose of contract execution and compliance with legal obligations.
    10.3. The buyer has the right to access, correct, or delete their data.

    Further information on personal data protection can be found at: https://www.wepack.cz/podminky-ochrany-osobnich-udaju

    11. Out-of-Court Dispute Resolution (ADR)
    11.1. Out-of-court dispute resolution is provided, for example, by the Czech Trade Inspection Authority (ČOI), which is the competent authority for consumer dispute resolution. This method is often faster, cheaper, and simpler than court proceedings.

    • Česká obchodní inspekce (ČOI)
    • Website: www.coi.cz
    • E-mail: adr@coi.cz
    • Online Dispute Resolution (ODR):
      You can also use the online dispute resolution platform operated by the European Commission, accessible at http://ec.europa.eu/consumers/odr. This platform is primarily intended for cross-border disputes but is also available for disputes within the Czech Republic.

    12. Governing Law
    12.1. Legal relations between the seller and the buyer are governed by Czech law.

    13. Final Provisions
    13.1. All legal relations not explicitly regulated by these terms and conditions are governed by the Commercial Code.
    13.2. These terms and conditions are valid and effective from May 1, 2025.