I. Introductory provisions Wepack.cz

These Terms and Conditions regulate the mutual rights and obligations between DAVV Trade s.r.o. as the seller and the customer as the buyer when purchasing goods through the online store www.wepack.cz.

These Terms and Conditions apply to all orders placed through the online store, unless the seller and the buyer agree otherwise in writing. For long-term business partners or wholesale customers, some conditions may be adjusted by individual agreement.

By submitting an order, the buyer confirms that they have read these Terms and Conditions, understand them and agree to their application to the given order.

II. Definitions of basic terms

For better clarity, the following terms are used in these Terms and Conditions:

• Seller means DAVV Trade s.r.o., operator of the Wepack.cz online store.
• Buyer means a customer who orders goods through the online store.
• Consumer means a natural person who purchases outside the scope of their business activity or independent profession.
• Entrepreneur means a person purchasing goods in connection with their business activity, especially using a company ID.
• B2B customer means an entrepreneur or company purchasing goods for business premises, restaurants, bistros, shops, catering or resale.
• Online store means the online store available at www.wepack.cz.
• Goods means products offered by the seller, especially food packaging, packaging materials and related products.

III. Purchase contract and relationship to the Terms and Conditions

The purchase contract between the seller and the buyer is concluded when the seller confirms the order. The automatic order receipt confirmation sent after the order is placed serves as information that the order has been delivered to the online store system.

The seller may confirm the order by e-mail, by phone, by changing the order status in the online store system or by dispatching the goods. Until the order is confirmed, the seller is not obliged to accept it.

The seller reserves the right to refuse an order or propose its adjustment, especially if the goods are sold out, there is an obvious error in price, description or availability, the buyer provided incomplete or incorrect details, or there is a reasonable doubt about proper acceptance or payment of the order.

The purchase contract and these Terms and Conditions are concluded in the Czech language. The seller stores order data for order processing, accounting, complaints and fulfilment of legal obligations.

IV. Offered goods and information on the online store

The seller offers mainly food packaging, paper and plastic packaging, sushi trays, cups, lids, cutlery, bags, films, hygiene products, paper towels and related products for gastronomy, retail, wholesale and business operations.

For each product, the seller tries to provide current and accurate information, especially product name, illustrative photo, dimensions, volume, material, number of pieces in a pack, price and availability. Some information may be indicative, especially photos, colour shades or minor production deviations.

Product photos are illustrative. The actual goods may differ slightly, for example in shade, surface structure, print, packaging detail or production batch. Such a difference is not a defect if it does not affect normal use.

For goods intended for contact with food, the buyer must use the goods according to their purpose, properties and usual conditions of use. Some packaging may not be suitable for all types of food, high temperatures, microwave ovens, freezing temperatures or long-term storage unless expressly stated.

V. Order, registration and customer account

The buyer may order goods through the online store by adding goods to the cart, filling in the required details, selecting delivery and payment methods and submitting the order.

1. End customers may purchase without registration unless registration is required for a specific purchase type.
2. Registration is required or recommended mainly for wholesale and B2B customers who wish to use individual prices, quantity discounts, repeat orders or invoice payment.
3. During registration, the buyer must provide true and complete details, especially company name, address, company ID, VAT ID, contact person, e-mail and phone number.
4. The buyer is responsible for the accuracy of details stated in the order, especially delivery address, billing details, e-mail and phone number.
5. Before submitting the order, the buyer can check the cart contents, selected goods, quantity, price, delivery, payment and contact details.
6. The seller may contact the buyer to verify the order, clarify delivery, availability or an alternative solution.

The buyer must protect access details to their customer account and not disclose them to third parties. The seller is not liable for damage caused by misuse of the customer account due to insufficient protection of access details by the buyer.

VI. Goods prices and payment terms

Prices are listed for individual products in the online store. For retail customers, prices are usually stated including VAT unless stated otherwise. For wholesale or business accounts, prices may also be displayed excluding VAT depending on store settings or individual business terms.

The total order price is displayed to the buyer before the order is submitted. This price includes the price of goods, VAT, possible delivery costs, cash-on-delivery fees or other charged fees.

Payment methods

• online card payment or another online payment method, if available,
• bank transfer in advance based on the order or advance document,
• bank transfer based on an invoice, if this option is approved by the seller,
• cash or card payment upon personal pickup, if available,
• cash on delivery, if available,
• payment with maturity only for approved long-term business partners.

For advance payment, the order is usually dispatched only after the payment is credited to the seller’s account. If the buyer does not pay the order within a reasonable period, the seller may cancel the order.

For business customers, the seller may set a credit limit, require an advance payment, shorten the payment maturity, suspend deliveries or change payment terms, especially in the event of delayed payments or higher risk of non-payment.

VII. Delivery and transport terms

Goods are delivered to the address stated by the buyer in the order, or may be collected in person if this option is available. Delivery methods may vary depending on size, weight, order value, delivery address and current possibilities of the seller or carriers.

• Goods may be delivered through carriers such as PPL, DPD, GLS, TOPTRANS or other contracted carriers.
• For selected orders, the seller may use its own delivery, especially within Prague and surrounding areas.
• For bulky orders, pallet shipments or heavy goods, transport may be arranged individually.
• The delivery time for goods in stock is usually up to 3 business days unless stated otherwise for the product, order or delivery method.
• Delivery time may be longer during carrier workload, holidays, supply outages, inventory checks, bad weather or other circumstances outside the seller’s control.
• Delivery costs are shown in the order before submission.

The seller is not liable for delays caused by the carrier, incorrect address, absence of the buyer, refusal to accept the shipment or other circumstances on the buyer’s side.

VIII. Receipt of goods and shipment inspection

Upon receipt, the buyer must check the condition of the shipment, especially whether the packaging is intact, the number of parcels and visible damage. If the shipment is visibly damaged, we recommend drawing up a damage report with the carrier or refusing the shipment.

• Visible damage to packaging or goods should be reported to the seller without undue delay.
• If the buyer finds a difference between the order and delivered goods, they should contact the seller as soon as possible.
• The buyer should keep packaging material and photos of the shipment for possible transport or damage complaints.
• Accepting goods without reservations does not affect the buyer’s right to claim hidden defects.

If the buyer refuses to accept ordered goods without reason, the seller may require compensation for reasonably incurred costs, especially delivery, packaging, return delivery or re-dispatch costs.

IX. Withdrawal from the contract by the consumer

A consumer purchasing online has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods, unless the law provides an exception.

If the order includes several types of goods or several partial deliveries, the withdrawal period usually starts from receipt of the last delivery. To meet the deadline, it is sufficient for the consumer to send the withdrawal notice before the 14-day period expires.

How to withdraw from the contract

1. The consumer may send the withdrawal notice to info@wepack.cz.
2. The withdrawal should include at least identification of the buyer, order number, identification of the returned goods and a clear statement that the buyer withdraws from the contract.
3. The seller recommends also providing a bank account number if the payment is to be refunded by bank transfer.
4. After withdrawal, the buyer must send or hand over the goods to the seller no later than within 14 days.

Online withdrawal via the My Order page

From 19 June 2026, the consumer may also start withdrawal from the contract or a product return request online via the My Order page.

When withdrawal is not possible

The right to withdraw from the contract cannot be exercised in cases provided by law, especially for goods modified according to the buyer’s wishes or for their person, goods that have been irreversibly mixed with other goods after delivery, or goods that are not suitable for return for hygiene reasons if their protective packaging has been broken.

X. Return of goods and refunds

Returned goods should be complete, clean, undamaged, without signs of excessive use and, if possible, in the original packaging. The buyer is responsible for any reduction in the value of the goods resulting from handling the goods in a way other than necessary to become familiar with their nature, properties and functionality.

The cost of returning the goods to the seller is borne by the buyer unless the goods are returned due to defective performance or an error by the seller. For bulky or pallet goods, return costs may be higher than for standard parcel shipments.

If the consumer starts a return online via the My Order page, further instructions will be provided after the request is submitted. This does not affect the obligation to return the goods to the seller no later than within 14 days of withdrawal from the contract.

The seller will refund the received funds to the consumer no later than within 14 days of withdrawal from the contract. However, the seller is not obliged to refund the money before receiving the returned goods or before the buyer proves that the goods have been sent back.

The funds will be returned in the same way in which they were received, unless the seller and buyer agree otherwise. The seller is not obliged to refund additional delivery costs if the buyer selected a delivery method other than the cheapest offered method.

XI. Complaints and rights arising from defective performance

The seller is responsible to the buyer that the goods are free from defects upon receipt, correspond to the order, have usual properties and are suitable for the purpose for which the given type of goods is normally used.

A complaint should be submitted without undue delay after discovering the defect. The buyer may submit a complaint by e-mail to info@wepack.cz or contact the seller in another suitable way.

What the complaint should include

• buyer’s name and contact details,
• order number or proof of purchase,
• identification of the claimed goods,
• description of the defect or issue,
• photos of the defect, packaging or shipment, if possible,
• requested method of complaint resolution.

In the case of a justified complaint, depending on the nature of the defect, the buyer is entitled mainly to delivery of new goods, replacement of defective goods, delivery of missing goods, reasonable discount or refund.

A consumer complaint will be handled within the statutory period. For business customers, the procedure may be handled with regard to the nature of the goods, method of use, quantity and business cooperation.

XII. Wholesale and business terms

For wholesale customers, companies and entrepreneurs, individual business terms may be agreed, especially individual prices, discounts, minimum purchases, invoice maturity, delivery method, pallet deliveries or regular supply.

Access to wholesale prices may be subject to registration, approval of a customer account, verification of company details or prior business agreement. The seller is not obliged to approve a wholesale account for every applicant.

For business purchases, some provisions intended exclusively for consumer protection do not apply, especially the statutory consumer right to withdraw from the contract within 14 days without giving a reason.

XIII. Personal data protection

The seller processes buyers’ personal data in accordance with applicable legal regulations, especially for order processing, delivery of goods, customer communication, complaint handling, accounting and fulfilment of other legal obligations.

Personal data may be transferred to carriers, payment services, accountants or technical providers to the necessary extent if required for order processing or operation of the online store.

Detailed information on personal data processing, cookies and customer rights is provided in the separate document: Privacy Policy.

XIV. Alternative resolution of consumer disputes

If a consumer dispute arises between the seller and the consumer and cannot be resolved by mutual agreement, the consumer may contact the relevant alternative dispute resolution body.

Alternative resolution of consumer disputes concerns disputes between the seller and a consumer. It does not apply to disputes between entrepreneurs, which are resolved mainly by agreement of the parties or, if necessary, by the competent court.

XV. Final provisions

• Legal relationships between the seller and the buyer are governed by the law of the Czech Republic, especially the Civil Code and related legislation.
• If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions.
• The seller is entitled to reasonably change or supplement these Terms and Conditions, especially due to changes in legislation, services, delivery methods, payment methods or online store operation.
• The wording of the Terms and Conditions effective at the time the buyer submits the order applies to the order.
• An individual written agreement between the seller and the buyer takes precedence over these Terms and Conditions to the extent in which it differs from them.
• These Terms and Conditions are valid and effective from 1 May 2025 and were updated as of 19 June 2026.