I. Introductory Provisions Wepack.cz

These Terms and Conditions regulate the mutual rights and obligations between DAVV Trade s.r.o. as the seller and the customer as the buyer when purchasing goods through the online store www.wepack.cz.

These Terms and Conditions apply to all orders placed through the online store, unless otherwise agreed in writing between the seller and the buyer. For long-term business partners or wholesale customers, certain conditions may be adjusted by individual agreement.

By submitting an order, the buyer confirms that they have read these Terms and Conditions, understand them and agree to their application to the relevant order.

II. Definitions of Basic Terms

For better clarity of these Terms and Conditions, the following terms are used:

• Seller means DAVV Trade s.r.o., the operator of the Wepack.cz online store.
• Buyer means a customer who orders goods through the online store.
• Consumer means a natural person who purchases outside the scope of their business activity or independent professional activity.
• Entrepreneur means a person who purchases goods in connection with their business activity, especially using a company ID.
• B2B customer means an entrepreneur or company purchasing goods for business premises, restaurants, bistros, shops, catering or resale.
• Online store means the internet shop available at www.wepack.cz.
• Goods means products offered by the seller, especially food packaging, packaging materials and related assortment.

III. Purchase Contract and Relation to the Terms

The purchase contract between the seller and the buyer is concluded when the seller confirms the order. The automatic confirmation of receipt of the order, which the buyer receives after submitting the order, only confirms that the order has been delivered to the online store system.

The seller may confirm the order by e-mail, by phone, by changing the order status in the online store system or by dispatching the goods. Until the order is confirmed, the seller is not obliged to accept it.

The seller reserves the right to reject an order or propose its modification, especially if the goods are sold out, there is an obvious error in the price, description or availability, the buyer has provided incomplete or incorrect details, or there is reasonable doubt about proper acceptance or payment of the order.

The purchase contract and these Terms and Conditions are concluded in the Czech language. The seller stores order details for the purposes of processing the order, accounting, complaints and compliance with legal obligations.

IV. Offered Goods and Information on the Online Store

Through the online store, the seller offers mainly food packaging, paper and plastic packaging, sushi trays, cups, lids, cutlery, bags, films, hygiene supplies, paper towels and other related products for gastronomy, retail, wholesale and business operations.

For each product, the seller strives to provide current and accurate information, especially the product name, illustrative photo, dimensions, volume, material, number of pieces per pack, price and availability. However, some information may be indicative, especially photographs, colour shades or minor manufacturing variations.

Product images on the online store are illustrative. The actual goods may differ slightly, for example in shade, surface texture, print, packaging details or production batch. Such a difference is not considered a defect if it does not affect normal use of the goods.

For goods intended for contact with food, the buyer is obliged to use the goods according to their purpose, properties and usual conditions of use. Some packaging may not be suitable for all types of food, high temperatures, microwave ovens, freezing temperatures or long-term storage unless explicitly stated.

V. Order, Registration and Customer Account

The buyer may order goods through the online store by adding goods to the cart, filling in the required details, selecting the delivery and payment method and submitting the order.

1. End customers may purchase without registration, unless the online store requires registration for a specific type of purchase.
2. Registration is required or recommended mainly for wholesale and B2B customers who wish to use individual prices, volume discounts, repeat orders or invoice payments.
3. During registration, the buyer must provide true and complete details, especially company name, address, company ID, VAT ID, contact person, e-mail and phone number.
4. The buyer is responsible for the accuracy of the information provided in the order, especially the delivery address, billing details, e-mail and phone number.
5. Before submitting the order, the buyer can check the cart content, selected goods, quantity, price, delivery, payment and contact details.
6. The seller may contact the buyer to verify the order, clarify delivery, product availability or propose an alternative solution.

The buyer is obliged to protect the login details to their customer account and not disclose them to third parties. The seller is not responsible for damage caused by misuse of the customer account due to insufficient protection of login details by the buyer.

VI. Prices and Payment Terms

Product prices are listed for individual products in the online store. For retail customers, prices are generally shown including VAT, unless stated otherwise. For wholesale or business accounts, prices may also be displayed excluding VAT, depending on online store settings or individual business terms.

The total order price is displayed to the buyer before submitting the order. This price includes the price of goods, VAT, possible delivery costs, cash-on-delivery fees or other charges, if applicable.

Payment methods

• online card payment or another online payment method, if available,
• bank transfer in advance based on an order or proforma document,
• bank transfer based on an invoice, if approved by the seller,
• cash or card payment upon personal collection, if available,
• cash on delivery, if available,
• payment with maturity only for approved long-term business partners.

In the case of payment in advance, the order is usually dispatched only after the payment is credited to the seller’s account. If the buyer does not pay the order within a reasonable period, the seller may cancel the order.

For business customers, the seller may set a credit limit, require an advance payment, shorten the maturity period, suspend deliveries or change payment terms, especially in the case of late payments or increased risk of non-payment.

VII. Delivery and Transport Conditions

Goods are delivered to the address specified by the buyer in the order, or they may be collected personally if this option is available in the online store. Available delivery methods may vary depending on the size, weight, order value, delivery address and current possibilities of the seller or carriers.

• Goods may be delivered by carriers such as PPL, DPD, GLS, TOPTRANS or other contractual carriers.
• For selected orders, the seller’s own delivery service may be used, especially within Prague and nearby areas.
• For large-volume orders, pallet shipments or heavy goods, transport may be arranged individually.
• The delivery time for goods in stock is usually up to 3 business days, unless otherwise stated for the product, order or delivery method.
• Delivery time may be longer due to carrier workload, public holidays, supply outages, stocktaking, adverse weather or other circumstances beyond the seller’s control.
• Delivery costs are shown in the order before it is submitted.

The seller is not responsible for delays caused by the carrier, an incorrectly stated address, the buyer not being available, refusal to accept the shipment or other circumstances on the buyer’s side.

VIII. Acceptance of Goods and Shipment Inspection

Upon receiving the goods, the buyer is obliged to check the condition of the shipment, especially whether the packaging is intact, the number of parcels and any visible damage. If the shipment is visibly damaged, we recommend that the buyer draws up a damage report with the carrier or refuses to accept the shipment.

• Visible damage to packaging or goods should be reported to the seller without undue delay.
• If the buyer discovers a discrepancy between the order and the delivered goods, they should contact the seller as soon as possible.
• The buyer should keep the packaging material and photographs of the shipment in case of a transport damage claim or complaint.
• Accepting the goods without reservations does not affect the buyer’s right to complain about hidden defects.

If the buyer unjustifiably fails to accept the ordered goods, the seller may claim reimbursement of reasonably incurred costs, especially delivery costs, packaging, return delivery or repeated dispatch.

IX. Withdrawal from the Contract by the Consumer

When purchasing via the internet, the consumer has the right to withdraw from the contract without giving a reason within 14 days from receiving the goods, unless the law provides an exception.

If the order includes several types of goods or several separate deliveries, the withdrawal period generally starts from the receipt of the last delivery. To meet the deadline, it is sufficient for the consumer to send the withdrawal notice before the 14-day period expires.

How to withdraw from the contract

1. The consumer may send the withdrawal notice to info@wepack.cz.
2. The withdrawal should include at least the buyer’s identification, order number, identification of the returned goods and a clear statement that the buyer withdraws from the contract.
3. The seller recommends also providing a bank account number if the payment is to be refunded by bank transfer.
4. After withdrawal, the buyer must send or hand over the goods to the seller no later than within 14 days.

When withdrawal is not possible

The right to withdraw from the contract cannot be exercised in cases provided by law, especially for goods modified according to the buyer’s wishes or for their person, goods that have been irreversibly mixed with other goods after delivery, or goods that cannot be returned for hygiene reasons if their protective packaging has been broken.

X. Returning Goods and Refunds

Returned goods should be complete, clean, undamaged, without signs of excessive use and, if possible, in the original packaging. The buyer is responsible for any reduction in the value of the goods caused by handling the goods in a way other than necessary to become familiar with their nature, properties and functionality.

The cost of returning goods to the seller is borne by the buyer, unless the goods are returned due to defective performance or an error on the seller’s side. For bulky or pallet goods, return costs may be higher than for a standard parcel shipment.

The seller will refund the consumer the received funds no later than within 14 days from withdrawal from the contract. However, the seller is not obliged to refund the money before receiving the returned goods or before the buyer proves that the goods have been sent back.

Funds will be refunded using the same payment method used for the original payment, unless the seller and the buyer agree otherwise. The seller is not obliged to refund additional delivery costs if the buyer chose a delivery method other than the cheapest offered method.

XI. Complaints and Rights from Defective Performance

The seller is responsible to the buyer that the goods are free from defects upon receipt, correspond to the order, have usual properties and are suitable for the purpose for which this type of goods is normally used.

A complaint should be made without undue delay after discovering the defect. The buyer may send a complaint by e-mail to info@wepack.cz or contact the seller in another suitable way.

What a complaint should include

• buyer’s name and contact details,
• order number or proof of purchase,
• identification of the complained goods,
• description of the defect or problem,
• photos of the defect, packaging or shipment, if possible,
• requested method of complaint resolution.

In the case of a justified complaint, the buyer has the right, depending on the nature of the defect, especially to delivery of new goods, replacement of defective goods, delivery of missing goods, a reasonable discount or a refund.

A consumer complaint will be resolved within the statutory period. For business customers, the procedure may be handled with regard to the nature of the goods, method of use, quantity and business cooperation.

XII. Wholesale and Business Terms

Individual business terms may be agreed for wholesale customers, companies and entrepreneurs, especially individual prices, discounts, minimum order quantities, invoice maturity, delivery method, pallet deliveries or regular supply.

Access to wholesale prices may be subject to registration, approval of a customer account, verification of company details or prior business agreement. The seller is not obliged to approve a wholesale account for every applicant.

For business purchases, certain provisions intended exclusively for consumer protection do not apply, especially the statutory consumer right to withdraw from the contract within 14 days without giving a reason.

XIII. Personal Data Protection

The seller processes buyers’ personal data in accordance with applicable legal regulations, especially for the purpose of processing orders, delivering goods, customer communication, handling complaints, accounting and fulfilling other legal obligations.

Personal data may be transferred to carriers, payment service providers, accountants or technical providers to the necessary extent if required for processing the order or operating the online store.

Detailed information about personal data processing, cookies and customer rights is provided in a separate document: Privacy Policy.

XIV. Out-of-Court Consumer Dispute Resolution

If a consumer dispute arises between the seller and the consumer and cannot be resolved by mutual agreement, the consumer may contact the competent body for out-of-court consumer dispute resolution.

Out-of-court consumer dispute resolution applies to disputes between the seller and a consumer. It does not apply to disputes between entrepreneurs, which are primarily resolved by agreement between the parties or, if necessary, by the competent court.

XV. Final Provisions

• Legal relations between the seller and the buyer are governed by the laws of the Czech Republic, especially the Civil Code and related legal regulations.
• If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions.
• The seller is entitled to reasonably amend or supplement these Terms and Conditions, especially due to changes in legal regulations, services, delivery methods, payment methods or online store operation.
• The version of the Terms and Conditions effective at the time the buyer submits the order applies to the order.
• An individual written agreement between the seller and the buyer takes precedence over these Terms and Conditions to the extent that it differs from them.
• These Terms and Conditions are valid and effective from 1 May 2025.