GDPR
Privacy Policy
This document explains how DAVV Trade s.r.o. processes the personal data of customers, website visitors and persons who contact us through the Wepack.cz online store.
We are DAVV Trade s.r.o., the operator of the Wepack.cz online store. In order to process purchases, deliver goods, provide customer support, handle complaints, conduct marketing and ensure the proper functioning of our website, we process certain personal data.
We process personal data in accordance with applicable legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation (“GDPR”).
The company is registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 417772/MSPH.
I. What personal data we process GDPR
A. When you contact us or send an inquiry
If you contact us via a form, e-mail, phone or another method, we may process the data that you provide to us.
- first name and surname,
- company name, company ID or VAT ID, if provided,
- e-mail address,
- phone number,
- the content of your message or inquiry,
- billing or delivery address, if provided.
We use this data mainly to answer your question, prepare an offer or agree on the next steps with you.
B. When you make a purchase
When you place an order, we process the data necessary to complete the purchase, deliver the goods, issue accounting documents and provide customer support.
- first name and surname,
- billing and delivery address,
- e-mail and phone number,
- order, payment and delivery details,
- for business customers, also company name, company ID and VAT ID.
We use this data to process your order, communicate about its status, hand over goods to the carrier, handle complaints, returns or comply with legal obligations.
C. When you register a customer account
If you create a customer account, we process the data required to manage the account, display order history, speed up purchases and provide customer support.
- login details,
- contact and billing details,
- order history,
- customer account settings.
You may request that your customer account be deleted or updated at any time.
D. When you receive commercial communications
If you are our customer and did not refuse commercial communications when making a purchase, we may send you offers for similar goods or information related to our product range.
You can unsubscribe at any time, for example through the unsubscribe link in the e-mail or by sending a message to info@wepack.cz.
II. Purposes, legal grounds and retention period
| Purpose of processing | Legal ground | Retention period |
|---|---|---|
| Handling an inquiry, request or pre-order communication | Pre-contractual measures under Article 6(1)(b) GDPR | Usually no longer than 6 months from the last communication, unless further cooperation follows |
| Processing an order, delivery of goods and customer communication | Performance of a contract under Article 6(1)(b) GDPR | For the duration of the contractual relationship and then for the period necessary to protect our rights |
| Accounting, tax documents and statutory records | Compliance with a legal obligation under Article 6(1)(c) GDPR | For the period required by legal regulations |
| Handling complaints, returns or legal claims | Performance of contract, legal obligation and legitimate interest under Article 6(1)(b), (c) and (f) GDPR | For the period required to handle the request and then for the period during which legal claims may be exercised |
| Sending commercial communications to customers | Legitimate interest under Article 6(1)(f) GDPR and Section 7(3) of Act No. 480/2004 Coll. | Until unsubscribing or objecting, but no longer than a reasonable period in relation to the customer relationship |
| Analytics, traffic measurement and marketing evaluation | Visitor consent under Article 6(1)(a) GDPR, where required | According to cookie settings and the consent granted |
III. Who may access your data?
Your personal data primarily remains with us. In some cases, however, we need to share it with trusted partners who help us operate the online store, process deliveries, payments, accounting or marketing.
- E-shop platform provider: Shoptet a.s.
- Carriers and logistics partners: for example PPL, DPD, GLS or other carriers according to the selected delivery method.
- Payment services and banks: providers of payment gateways, bank transfers or online payments.
- Accounting and tax services: persons or companies providing accounting, tax records and related administration.
- Marketing and analytics tools: for example tools for traffic measurement, advertising or campaign evaluation.
- Technical support and IT suppliers: persons responsible for website administration, security, hosting or technical modifications.
V. Your rights regarding personal data
Under GDPR, you have several rights in relation to the processing of personal data. If you wish to exercise any of these rights, please contact us at info@wepack.cz.
Complaint to the supervisory authority
If you believe that we do not handle your data correctly, you have the right to lodge a complaint with the Office for Personal Data Protection.
VI. Effective date
This Privacy Policy is effective from 1 May 2025.
We may update this Privacy Policy if necessary, especially due to changes in legal regulations, services used or the method of processing personal data.